Change Manager
22nd February, 2024
Location of work- ACT, NSW, QLD, Offsite


Accountable for the support and maintenance of the (soon to be decommissioned) Dynamics CRM On Premise solution (v8.2) and providing input and assurance during the procurement and implementation of the new D365 solution to replace Dynamics CRM. The role will report to the CRM Project Manager.  



  • Assuming System Administration tasks for the incumbent Dynamics CRM solution
  • Delivery of prioritised Service and Change Requests utilising the Service Now tool
  • Input into design, delivery and roadmap of future D365 solution
  • Providing reporting and other updates to management and project teams.
  • Build and develop effective working relationships with internal and external stakeholders, service providers and suppliers. 

Required capabilities (These are essential unless otherwise indicated.)
• Microsoft Business Application certification


Knowledge and experience
• Proven implementation experience with both On Premise Dynamics and latest D365 and Power platforms
• Proven experience with delivery methodologies and frameworks e.g., Agile, Waterfall
• Experience working remotely but as part of a delivery and/or support team
• The ability to write clear, accurate and succinct documentation for different purposes
• Strong administrative, planning and organisational skills, including organising own work and meeting deadlines
• Commitment to understanding the project context and content and the outputs required to ensure project and business alignment
• The ability to build and sustain relationships and work with a range of stakeholders
• Experience with Not for Profit / charity sector and government, good understanding of government and indigenous environments
• Adequate experience in process mapping, data analysis and systems to be able to undertake effective solution design and implementation strategies
• Experience supporting CRM (preferably Dynamics) in a BAU environment (desirable)
• Experience in creating reports with Power BI and/or Power Apps (nice to have)
• .Net skills and ability to understand/modify customisations (desirable)


Skills and attributes
• Flexible and adaptable; able to work in ambiguous situations.
• A solid understanding of the Microsoft Dynamics and Power Platforms
• Ability to think strategically and act tactically to deliver outcomes
• Experience and knowledge of ITIL, Waterfall and Agile principles, methodologies and tools.
• Good communication skills – both written and verbal.
• Excellent active listening skills. Ability to establish and maintain strong relationships.
• Ability to clearly articulate messages to a variety of audiences.
• Resilient and tenacious with a propensity to persevere.
• Problem solving and root cause identification skills.
• Able to work effectively at all levels in an organization.
• Must be a team player and able to work collaboratively with and through others.
• Familiarity with project management approaches, tools and phases of the project lifecycle.
• Ability to identify technology enabled process improvements

You can’t apply as it’s expired.