SFIA level- SINT 4
Have and maintain a Negative Vetting 1 (NV1) security clearance and ability to upgrade to NV2.
This position is responsible for managing the Configuration Management Database(CMDB) in accordance with ITIL best practices, Policies and Procedures. This involves ensuring that all ICT assets and services (Configuration Items (CIs)) are accurately recorded and tracked in the CMDB, and that any changes or updates
to those CIs are managed and controlled. Key duties include;
Maintain the accuracy and completeness of the CMDB, ensuring that all CIs are correctly recorded and tracked;
Support the development and maintain processes and procedures for managing the CMDB, including processes for CI identification, classification, and tracking.
Work closely with and Service Providers to ensure that all changes to CIs are managed and controlled through the Change Management process.
Identify and report any discrepancies or inconsistencies in the CMDB, and work to resolve these issues.
Ensure that all CIs are appropriately classified and labelled in the CMDB, according to established standards and guidelines.
Provide regular reports and updates on the status of the CMDB, including any issues and/or challenges which need to be addressed.
Participate in Service Management processes, including Incident Management, Problem Management, and Service Level Management.
Required skills and experience
Tertiary education in Computer Science, Information Systems, or a related field or a minimum of 5 years of experience in Configuration Management and/or Service Management roles
Hold a firm understanding on the internal workings of ICT
Experience using Configuration Management Tools with practical knowledge of Change, Configuration, and Asset Management (ITIL V4 practices);
Proven client relationship management and able to translate technical issues into clear business English;
Attention to detail with the ability to create high quality documentation and
Desirable skills and experiences
Practical knowledge of Incident and Problem Management (ITIL V4 practices);
ITIL foundation, intermediate, or expert certification
Experience using the Defence Service Management System and/or ServiceNow
Strong analytical and problem solving skills, with the ability to identify and resolve issues quickly;
Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams;
Ability to work independently with minimal supervision (including working remotely), and to prioritise effectively