ITSM Level 2 and 3 Consultants
17th October, 2022

Must hold an NV1 clearance


ITSM Level 2 Support x 2


  • Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures.
  • Uses application management software and tools to investigate issues, collect performance statistics and create reports.


Activities may include — but are not limited to:


  • investigate and resolve issues
  • implement working practices to support iterative/agile development and/or cloud-based applications
  • monitor performance of applications
  • provide guidance or training to users
  • devise permanent or temporary corrections and workarounds for faults
  • adhere to established safety, security and quality standards
  • capture user feedback for subsequent analysis to inform future application development
  • implement general or site-specific modifications
  • update documentation
  • maintain application data
  • define enhancements.

Application maintenance and support services may be delivered directly to users of the systems or to service delivery functions.

You can’t apply as it’s expired.