ITSM Specialist
16th October, 2023


Must have a Baseline


Essential Criteria

Demonstrated IT Service Management (ITSM) experience based on IT Infrastructure Library (ITIL) methodology, for example:
• planning and implementing IT Service Management processes, procedures and tools to optimize IT service delivery eg standardisation of Service Desk processes
• Development and alignment of end-to-end Service Levels to meet agreed business requirements
• Consistency and standardisation of incident, problem, change and release management

2. Demonstrated experience in methodical requirements gathering / business gap analysis / deriving As Is and To Be; coupled with experience in business process mapping, workflow and data flow mapping & documentation / wireframing.

3. Strong personal qualities including well developed communication skills, complex stakeholder relationship management; sound prioritisation, time management and organisational skills. Must also have strong personal drive and commitment to delivering quality outcomes.

4. Previous experience working in federal government or large corporate organisation.

You can’t apply as it’s expired.