About the Role 

Key Responsibilities 

• Experience in analysis and modelling of current and future business processes and information management environments.
• Analyse data related requirements, user pathways and information flows.
• Conduct stakeholder engagement activities, analyse customer and business requirements, and collaborate with technical specialists to develop fit for purpose solutions to business problems.
• Develop clear and concise documents including business requirements specifications, business cases, functional & non-functional specifications, process maps, user stories, service design artefacts, communication & change management plans, and reports.
• Conduct investigations and undertake technical research & analysis activities based on systems knowledge in alignment with departmental policies and legislations.
• Evaluate options for solutions (custom and configured) and translate business requirements into technical and functional requirements.
• Analyse proposed solutions from a strategic viewpoint considering the broad ranging benefits and impacts across the department and government as a whole.
• Experience working in Agile environment to develop requirements artefacts for complex IT systems including website development.

Skills/Experience 

• Experience facilitating workshops and analysing complex information from a range of sources to generate a clear understanding of business and user needs, identify inefficiencies and improvements and translate these into technical specifications (e.g. business requirements, process maps, data models, use cases, business scenarios)
• Experience in developing User Stories and acceptance criteria that clearly and succinctly specifies the information developers and testers require to deliver and test solutions
• Experience working on complex digital projects in an Agile environment to account for interdependencies and support team workflows
• Excellent stakeholder engagement, communication and presentation skills

Desirable criteria

• Relevant experience in implementing Information Technology Services
• Experience documenting requirements for Office technologies
• Experience using Azure DevOps for user story creation and tracking of acceptance criteria
• Experience or knowledge of Dynamics 365 or Power Platform, Azure Cloud and Google Analytics.

WHO WE ARE 

Kirra Services is a leading provider of IT services and recruitment personnel, headquartered in Canberra, ACT. Award-winning winners of the Seek SARA 2025 Small Recruitment Company of the Year, we partner closely with a range of Federal Government agencies and are continuously seeking talented professionals to join our growing team.  

Kirra Services is proudly SupplyNation Certified and majority Indigenous-owned. We are committed to creating opportunities for all Australians and strongly encourage Aboriginal and Torres Strait Islander candidates to apply for all roles.