Qualifications and Experience | |
Qualifications | Essential: · Qualification (e.g. Degree, Diploma, Cert IV) in ICT Systems Engineering or related field · Certified SAFe® Practitioner (mandatory for all COSPO personnel – can be completed upon engagement) Desirable: · Qualification in any Technical Regulatory Frameworks · ITIL certification (desirable) |
Experience | Essential: · Demonstrated ICT experience · Experience in maintenance manager role within ADF · Systems Engineering and/or Systems Maintenance experience · Strong Defence background · High level management and communication skills Desirable: · Agile / DevOps / Scrum experience · Demonstrated experience in and understanding of information technology and/or cyber security |
Responsibilities | · Actively work with stakeholders to deliver on the technical challenges that arise in the delivery of day to day operations – across multiple systems and streams
· Manage and task the regional Field Service Representatives (FSR)
· Development and ongoing improvements of the Maintenance Management System (MMS) and associated policy and procedures
· Manage and Coordinate establishment of DCR Nodes across all deployed regions in Australia
· Actively support the Defence Cyber Range Product Manager in managing associated activities for the Defence Cyber Range (DCR)
· Establish authorised maintenance community with Defence units and ensure Unit Maintenance Managers (UMM) conduct assigned maintenance activities as directed
· Establish Technical Maintenance Plans (TMP) for all project material systems including routine, system updates and defect/fault activities
· Manage maintenance logs and report on faults and defects reported by stakeholders
· Regularly meet with key internal stakeholders to ensure IT needs and service requirements are being met
· Monitor, manage and resolve IT service tickets |
Security Clearance | · The ability to obtain and maintain an Australian Government Security Vetting Agency NV 2 security clearance · Must be an Australian citizen |
Capability Profile | |
Skills | · Excellent communication skills; both written and verbal · Ability to build and sustain productive and collaborative working relationships · Ability to work in a multi-disciplined team environment · Strong problem solving and conflict resolution skills · Flexible and able to adapt changing business needs · Stakeholder management in complex matrixed structures |
Knowledge |
· Work with your peers in Cyber Security Operations |