Must be able to obtain Baseline

Location options – ACT, NSW, VIC

Essential criteria

Demonstrated experience in leading stakeholders and project teams to generate journey maps, service blueprints, and service models, and clearly articulate actionable insights and opportunities for service and experience improvement

Demonstrated ability to oversee and participate in research activities, generating insights and effectively using qualitative and quantitative data to drive improvements

Demonstrated experience working in an Agile team, including the ability to scope and break down work into design deliverables, and tailor methods and processes to set timeboxes

Demonstrated experience using Miro, Figma, Microsoft PowerPoint, and other design software to communicate designs for executive and delivery teams

Desirable criteria

Understanding of the Australian Government’s Digital Service Standard and/or the UK Design Council’s Double Diamond Model

Experience working for a federal government agency in a design capacity

Versatility across a wide range of user experience practices, including user research, stakeholder engagement, information architecture, interaction design, UI/visual design, prototyping, and testing.