ServiceNow Developer
28th March, 2024
Must be able to obtain Negative Vetting Level 1 Security clearance.
The department is looking to engage an enthusiastic ServiceNow Developer to join a multi-disciplinary delivery team. You will support and actively contribute to the development and administration of the ServiceNow platform.


The role will be responsible for, but not limited to: 

  • Develop ServiceNow solutions including scripting, configuration, integrations, and customisations.
  • Collaborate with business analysts, user researchers and service designers to understand business requirements and translate them into iterative prototypes through to the development of final working solutions.
  • Maintain and enhance existing ServiceNow applications and modules.
  • Provide advanced technical support for ServiceNow by troubleshooting, implementing bug fixes and root cause analysis.
  • Ensure system stability and performance by performing regular maintenance and upgrades.
  • Work in accordance with agile principles and practices including participation in agile ceremonies.
  • Document all technical designs, specifications, and knowledge transfer materials.
  • Collaborate with IT and business teams to develop best practices for ServiceNow development.
  • Train and mentor junior developers.
  • Stay on top of new ServiceNow features and functionalities and incorporate them into the development process.
  • Contribute to the continuous improvement of the ServiceNow platform by providing recommendations for process and system enhancements.


  • Demonstrated experience in designing, developing, and maintaining ServiceNow applications and integrations using best practices and standards.
  • Proficient in developing and customize ServiceNow modules, workflows, forms, and scripts
  • Collaborate with stakeholders to gather requirements and provide technical expertise in ServiceNow that meet business requirements.
  • Knowledge and experience of ServiceNow solutions.
  • Understand and apply ITIL processes and best practices.
  • Experience in using ServiceNow modules – ITSM, ITOM and HR.
  • Monitor system health and proactively address any issues to minimize downtime
  • Knowledge and experience with Microsoft development practices, platforms, and technologies, including:
    • Office 365 platforms
    • SharePoint
    • Azure DevOps
  • Strong documentation and communication skills, with the ability to translate clearly between business areas and technical teams.


  • Certifications such as ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM), and ServiceNow Certified Application Developer (CAD).
  • Exposure to Microsoft Azure Dev Ops.
    • Agile working methodologies
    • Pipeline management
    • Service integrations
    • Repository management and branching
  • Flexible skillset and a willingness to learn new and emerging technologies with an enterprise focus.
  • Experience in managing or participating in ServiceNow implementation projects