Must hold a Baseline clearance.

The successful candidate will be responsible for providing the following deliverables including but not limited to:
 Performing day to day administration of the ServiceNow tool
 Maintaining business services and configuration item relationships in ServiceNow platform
 Supporting ServiceNow discovery tool for CMDB
 Maintaining the integrity of the ServiceNow platform across all instances (prod and non-prod)
 Performing installation and testing of vendor-provided updates and new releases
 Working with business users to identify and refine business requirements and workflows
 Designing, configuring and customizing new applications and modules
 Assisting in troubleshooting patch / release management issues
 Aiding in translating business requirements into technical requirements
 Developing UI forms, fields, notifications, workflows and JavaScript server/client code
 Maintaining LDAP integration and user configurations
 Maintaining Single Sign-On integration
 Building reports, gauges, and home pages
 Maintaining service level agreement (SLA) and monitor an SLA workflow
 Creating new service catalogue requests and items with variables
 Creating, monitoring, modifying, and publishing service catalogue workflows with approvals
 Creating and using update sets to move customizations between systems
 Searching, populating, and customizing the knowledge base
 Creating an access control rule (ACL); and
 Building automated tests.

The successful candidate will be expected to transfer skills and knowledge to departmental staff and ensure appropriate documentation is stored in accordance with the Department’s recordkeeping policy and practices.
The Specified Personnel will also be responsible for producing the following deliverables, including but not limited
to:
 Technical Specifications
 Access control rules (ACL) and business rules
 Documentation and managing version control
 Reports, gauges, and home pages; and

 Automated test scripts

Essential criteria

1. ServiceNow Certified System Administrator (CSA) Certification.
2. 2+ years’ experience in ServiceNow as a System Administrator or similar responsibility.
3. Experience in Java, JavaScript, Web Services and XML.
4. Experience supporting ServiceNow features and functions.
5. Expertise implementing, configuring and customizing ServiceNow.
6. Experience with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog, Configuration Management Database, Asset Management).

Desirable criteria

1. Experience with web applications, networks, protocols and email (SMTP, POP3).
2. Directory integration experience (e.g. Active Directory) using methods such as LDAP.
3. Experience with Single Sign-on using SAML 2.0.
4. Knowledge of LDAP/Active Directory.